QUIZ: What are the Building Blocks of “How to Make a Phone Call”?
Imagine this scenario:
An entrepreneur owns a book shop. They have one phone at the front desk. Their employees always answer it before the fifth ring. In turn, their customers are pleased with the speedy service they receive over the phone.
This is the shop owner’s “How-to Answer the Phone System.”
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Based on the above system, fill in the blanks with the corresponding part: element, interconnection or purpose.
The phone is the
The employee is the
Answering the phone is the
Speedy customer service is the