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QUIZ: What are the Building Blocks of “How to Make a Phone Call”?

Beverlee Rasmussen October 8, 2020

Imagine this scenario:

An entrepreneur owns a book shop. They have one phone at the front desk. Their employees always answer it before the fifth ring. In turn, their customers are pleased with the speedy service they receive over the phone.

This is the shop owner’s “How-to Answer the Phone System.”