TEST: Module 3 Test

Ruby is interested in systematizing their business but they don’t know how to start. They know that you are doing the Systematize Your Business course so they ask you for help. You tell them to start by identifying the gaps in their business.

Which question would you ask them first? (Choose one.)

Steph has been using systems for several years. After taking this course, they realized that their systems don’t have a clear naming convention and some of them can be easily misleading. They decide to create a very simple system with a few guidelines for these naming conventions.

What could be a good name for this system? (Choose one.)

Which positions are most useful to assign to a system? (Choose all that apply.)

What should your own System Template include? (Choose all that apply!)

Taylor built a full Customer Service System 3 years ago. The system specifies every little detail of Customer Service, including phone calls, emails, and live chat. The system hasn’t been introduced to the team yet. When Taylor asks their team to start using the system, the team’s overall response is high resistance.

What could create this resistance in the team? (Choose all that apply!)