Home Roundtable Monthly Challenges AUGUST 2018 LISTENING CHALLENGE Reply To: AUGUST 2018 LISTENING CHALLENGE

  • Perry McCaskill

    September 19, 2018 at 9:45 pm

    In having an employee who has English as her third or fourth language I’ve had to learn to make myself more accessible and be more aware of language barriers and what they can mean in keeping open communication. Sometimes my frustrations with clients and their projects gets misinterpreted and my employee thinks I am frustrated with her work.  Sometimes I am but I need to be more sensitive and open when explaining what is wrong and how she would like me to perhaps do differently in communicating. I need to be sure she understands the scope of work and is not afraid to ask me questions regardless if I’m frustrated with a client at the time. I like to think I am easy to talk to but someone who’s English is still developing may not feel the same when I’m having a tough time at work.